SMR01
Costs that include education, quality training, and supplier certification would be what type of quality cost?
SMR02
All of the following teams and positions need to be identified for a project EXCEPT
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SMR03
The first step of preparing others for change is what?
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SMR04
What is the BEST way to resolve people issues in change management?
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SMR05
Strategic Business Plan should be reviewed
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SMR06
What in project management is the hierarchical description of a project in which each lower level is more detailed?
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SMR07
According to the Gavin article, which of the following is NOT an activity that learning organizations are skilled at?
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SMR08
Which of the following is MOST related to Quality Function Deployment?
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SMR09
Which of the following are good performance measures?
I. Be-individual oriented
II. Be understood by all
III. Provide accurate and timely feedback
IV. Be revised on a continuous basis
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SMR10
Service level cost what as the service level increases?
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SMR11
Which of the following is a generic strategy to distinguish from competitors?
I. Cost Leadership
II. Product differentiation
III. Focus responsive delivery
IV. Lowest Inventory
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SMR12
What type of environment would MOST likely not control the order status
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SMR13
The MOST underutilized resources in a factory is usually what?
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SMR14
JIT strives for an economic order quantity of what?
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SMR15
Worker idle time should be accepted in any process because of why?
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SMR16
What is the result from design for manufacturability?
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SMR17
The decision to use a functional layout or a process layout is dependent on what? I. Volume II. Variety III. Inventory
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SMR18
Using value innovation logic, assets and capabilities should what?
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SMR19
TQM methodology is for continuously improving a process in small increments. Re-engineering is for what?
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SMR20
What is the BEST measure for organization flexibility?
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SMR21
Which of the following is the MOST important consideration when designing an information system to control shop floor operations ?
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SMR22
A company is considering the adoption of a highly form of manufacturing technology that will have a major impact on its production process. Which of the following situations will MOST likely cause the longest delay in the of this new technology ?
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SMR22
A company is considering the adoption of a highly form of manufacturing technology that will have a major impact on its production process. Which of the following situations will MOST likely cause the longest delay in the of this new technology ?
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SMR23
Which of the following is internal rate of return project justification analysis ?
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SMR25
Enhanced productivity of the workforce results from which of the following ?
â… . Elimination of complex process flows
â…¡. Reorganization of people and equipment to match product flow
â…¢. Specialization of worker assignments
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SMR26
Which of the following manufacturing environment is the MOST expensive to increase capacity ?
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SMR27
A focused factory is usually characterized by which two of the following ?
â… . Restricted product variety.
â…¡. Decreased attention to detail.
â…¢. Layout by function.
â…£. Logical flow patterns.
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SMR29
Often times, companies which implement JIT successfully "flatten their organization". This means :
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SMR30
Which of the following strategy is the MOST appropriate order winner, when manufacturing lead time is longer than delivery lead time ?
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SMR28
Companies that produce a narrow range of high-volume products will MOST likely choose which of the following processes ?
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SMR31
Which of the following are benefits of a cross-trained work force ?
â… . Each employee shares responsibility for goals in the work area.
â…¡. Ideas are generated with more frequency due to cross-training knowledge.
â…¢. Flexibility improves which changes job classifications.
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SMR32
Which of the following is typically the MOST important element in make-to-buy decision ?
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SMR33
The business plan should provide which of the following ? â… . Sales objectives. â…¡. Profit objectives. â…¢. Capital requirements.
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SMR34
Design for manufacturability is supposed to result in which of the following ?
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SMR35
What is the MOST critical factor if a company is going to achieve manufacturing excellence ?
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SMR036
Which of the following is the source of the largest productivity gains in CIM converted manufacturing plants?
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SMR037
Which of the following is a reason FMS projects do not reach their potential benefits?
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SMR38
If a company is maximizing their use of lead capacity strategy, which of the following would be their focus?
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SMR39
Knowledge Area – Aligning Resources with the Strategic Plan Why would it be appropriate to hire a consultant outside the company?
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SMR40
Which of the following is included in the focused factory concept?
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SMR41
Which of the following is the best approach for adult training?
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SMR41
Which of the following is the best approach for adult training?
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SMR42
Which of the following is a purpose of environmental scanning?
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SMR44
Of the options below, which hinders the realization of benefits from computer integrated manufacturing?
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SMR45
Of the following choices, which is not a form for organizational design?
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SMR46
The purpose of a Steering Committee in a JIT implementation is to:
I. Approve and recommend projects
II. Ensure resources are available
III. Revise priorities
IV. Be primary "cheerleaders"
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SMR47
Cross-trained workers are an important part of a JIT factory for which of the following reasons?
I. All skills necessary to run a cell reside in the cell
II. Cross-trained workers can create productive teams
III. Union rules can be circumvented
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SMR48
Having a multi-functional work force provides which of the following benefits?
I. Flexibility in manufacture
II. More challenge in the job, less boredom
III. Better solutions to problems
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SMR49
Which of the following are actions management can take to demonstrate support for the quality improvement process?
I. Recognize and publicize quality achievements
II. Lay off those who don't cooperate
III. Provide leadership in the process
IV. Encourage defect prevention
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SMR50
Which of the following statements are true regarding JIT?
I. JIT and Kanban are the same
II. JIT is for delivering raw materials only
III. JIT is the same as CIM
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SMR51
Often times, companies which implement JIT successfully "flatten their organization". This means:
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SMR52
Which of the following reasons support the use of a consultant from outside the Company?
I. He/she provides credible expertise in Just-in-Time.
II. He/she is independent of the organization and can direct top management.
III. He/she has been through the pitfalls and can guide you as to how to avoid them.
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SMR53
Which of the following are benefits of a cross-trained work force?
I. Each employee shares responsibility for goals in the work area
II. Ideas are generated with more frequency due to cross-training knowledge
III. Flexibility improves which changes job classifications
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SMR54
In a factory, the most under-utilized resource generally is/are the:
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SMR55
In moving a manufacturing organization towards flexible manufacturing systems or computer-integrated manufacturing, the most important obstacle to overcome is:
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SMR56
The acronym "QFD" stands for:
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SMR57
Which of the following are reasons FMS projects do not reach their potential benefits?
I. It is not flexible enough nor is it an integrated system.
II. People do not want the system.
III. Products produced on the FMS do not provide a good return on capital used.
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SMR58
In order to effectively support manufacturing, purchasing must have software systems
which integrate to the manufacturing planning and control system. Some of the elements
of this system should include:
I. Purchases of components or raw materials based on supplier scheduling
II. Information for the buyer
III. Performance measures for analysis
IV. Simulation capability
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SMR59
In Quality Function Deployment, the process has which of the following as the focal point?
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SMR60
A company strategy generally begins with a mission statement which is a:
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SMR201
The term "Artificial Intelligence" refers to which of the following?
I. The ability of a computer to have human-like capabilities
II. The planning used to develop corporate strategy
III. Using specific software, the computer can have the ability to make decisions
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SMR202
A "focused factory" concept consists of which of the following?
I. A focus on a small group or family of products
II. Responsibility for the complete product is in the "focused factory"
III. Employees have "ownership" of the focused factory
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SMR203
In formulating manufacturing strategy, which of the following would be most important?
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SMR204
The business plan should provide which of the following? I. Sales objectives II. Profit objectives III. Capital requirements
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SMR205
The time increments of a business plan are usually:
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SMR206
Which of the following organizational changes should be developed in order to compete as a world-class manufacturer?
I. Layers of management should be removed.
II. Narrow job categories should be developed.
III. Information-sharing across functions should be enlarged
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SMR207
Which of the following statements are true regarding computer integrated manufacturing?
I. Data inaccuracy must be corrected prior to implementing CIM.
II. ERP systems become obsolete with CIM projects.
III. Communication with the ERP system can be very complicated due to hardware and software constraints.
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SMR208
In training adults, the best approach is to:
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SMR209
Top management generally sets the strategic direction for the company. Which of the
following would be included in the strategic planning?
I. Business objectives
II. Long term resource needs to meet company objectives
III. Activities specifically needed to meet the plan
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SMR210
Which of the following positions would be the best ERP project champion to ensure the highest probability of success?
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SMR211
A company's ERP project is running significantly behind schedule because key resources continue to be taken from the project, to work on a technical problem with the company's product. The steering committee should do which of the following to bring the project back on track?
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SMR212
When implementing a total quality management program, which of the following groups should receive education first?
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SMR213
All of the following are functional strategies which are needed to support the corporate strategy EXCEPT:
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SMR214
Environmental scanning is used to:
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SMR215
A lead capacity strategy is best used by a company which pursues which of the following competitive advantages?
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SMR216
A company is considering some brand new equipment that will have a major impact on the production process. What will likely cause the MOST delays in implementing the new equipment?
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SMR217
Which of the following is not an area under Theory of Constraints?
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SMR218
Companies that not only take on the responsibility of the physical movement of goods between a supplier and a customer, but also take more of the supply chain service requirements are called what?
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SMR222
Which one of the three parts of sustainability would help answer the question can energy consumption is reduced by using new environmental controls?
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SMR219
A chocolate factory in Canada produces a limited number of products in high volume should use what type of strategy focus?
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SMR220
Which of the following is NOT a well-established project investment measurement?
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SMR221
The company's vision is made up of from four view points. Which of the following is NOT one of those viewpoints?
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SMR223
What are principles of strategic revolution?
I. Planning must be different than strategizing
II. Planning is about programming, strategizing is about discovery
III. Planning is for technocrats
IV. Strategizing is for dreamers
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SMR224
Which of the following would be the worst basis for a new plant location?
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SMR225
Overall control is maintained by what in a batch shop?
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SMR226
When implementing a large scale IT project, what is the MOST likely to provide end-user support for the new system?
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SMR227
When two businesses conduct business through the internet, a common acronym for this is what?
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SMR228
Which of the following are assets of a company?
I. Inventory
II. People
III. Rent
IV. Facilities
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SMR229
The difference between a bottleneck and a capacity constrained resource is what?
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SMR230
The difference between risks and issues is that risks what?
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SMR231
Which is not a function of supply chain management?
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SMR232
What does the acronym CAM refer to?
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SMR233
In regards to corporate strategy, which of the following statements are false?
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SMR234
Which of the following is a benefit of group technology?
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SMR235
Which of the following, if decreased, would increase overall factory flexibility?
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SMR236
Of the following structures of management, which is necessary for future global competition?
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SMR237
In order to best use the lead capacity strategy, which of the competitive advantages below should a company focus on?
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SMR238
Which of the following should not be included in a company’s written quality policy?
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SMR238
Quality has two primary components. The first is quality of conformance, the second is:
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SMR239
Which of the following management attitudes can hinder the success of a SGIA?
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SMR241
Of the following measurements, which is included when determining the cost of quality?
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SMR242
When ensuring customer satisfaction, which of the following would be controlled by manufacturing?
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SMR243
Which of the following organizational changes should be implemented in order to compete as a world-class manufacturer?
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SMR244
Which of the following organization types replaced the industrial organization?
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SMR245
Which pair of company characteristics is optimal for use in a process focused layout?
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SMR246
Which of the following is the LEAST impact by the result of quality function deployment ?
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SMR247
In a continuous flow manufacturer, manufacturing planning and control systems must be
able to accommodate which of the following operations ?
â… . Handling of by-products.
â…¡. Assembly operations.
â…¢. Salvage materials which must be re-processed.
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SMR248
The majority of companies tend to be technological followers, choosing to wait for tested
technologies which they then exploit to their advantage. Which of the following statements
describes technological followers ?
â… . They achieve slow steady improvement in technology.
â…¡. They avoid risk by using technologies which have been time-tested.
â…¢. They try to use obsolete existing technology.
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SMR249
Each of the following design considerations will aid manufacturability EXCEPT :
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SMR251
Which of the following is a typical advantage of vertical integration ?
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SMR250
Which of the following is MOST likely to help an individual move from denying the need for change to accepting the change ?
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SMR252
Much research has been done regarding employee motivation. Which of the following is generally considered to be the BEST motivator ?
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SMR253
Which of the following contributes the MOST to a purchasing department's ability to improve supplier delivery reliability ?
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SMR254
All of the following are major categories of infrastructure EXCEPT:
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SMR255
Which of the following BEST describes a employee empowerment/involvement program ?
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SMR256
Top management generally sets the strategic direction for the company. Which of the
following would be included in the strategic planning ?
â… . Business objectives.
â…¡. Long term resource needs to meet company objectives.
â…¢. Activities specifically needed to meet the plan.
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SMR258
Measurements that focus on plant and/or machine utilization promote which of the following ?
â… . Buying excessive amounts of raw material.
â…¡. Building finished goods inventories.
â…¢. Delaying preventive maintenance.
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SMR257
Which of the following BEST describes the measure of a "good design?"
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SMR259
Which of the following action is MOST appropriate to shorten delivery lead time ?
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SMR259
Implementing material requirements planning primarily helps a company attains which of the following strategic objectives ?
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SMR260
A company would like to add 50 products to current production line for 250 products and increase overall yearly sales volume. Which of the following is the MOST likely impact of previous decision in transportation and stock room operation ?
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SMR301
Which of the following is the MOST effective quality cost measurement categories ?
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SMR302
When implementing a total quality management program, which of the following groups should receive education FIRST ?
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SMR303
The customers of a company that implements Just-in-Time will MOST likely benefit from which of the following ?
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SMR304
Which of the following is the MOST likely related to House Of Quality(HOQ) ?
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SMR305
Which of the following performance measures is MOST appropriate for determining the overall improvement of JIT manufacturing operations ?
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SMR306
Which of the following can be manufacturing control to ensure customer satisfaction ?
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SMR307
In a JIT environment, marketing may discuss with customers all of the following benefits EXCEPT
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SMR308
The measurement, machine utilization, is a poor measure because it causes all of the following EXCEPT :
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SMR309
c chart is an SPC chart for measuring :
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SMR310
Which of the following is typically characterized as an element of prevention cost ?
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SMR311
When a company changes overhead allocation method from full absorption accounting to ABC, which of the following is generally affect on product price ?
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SMR312
Which of the following does NOT support forward integration ?
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SMR313
Which of the following is MOST effective in unit cost reduction by set up time reduction ? Volume Variety Production item Product resource
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SMR314
The same manufacturing strategy can be used
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SMR315
If more man power than usual is input to free slack of the project, which of following is MOST likely impact to schedule ?
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SMR316
In order to properly manage a large scale change process, it is important that the project manager develop and maintain a:
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SMR317
During the transition phase of reengineering, resistance will grow stronger as more people see the dramatic changes taking place. To overcome this resistance, senior executives need to:
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SMR318
A major enabler in the radical redesign of processes is:
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SMR319
An excellent place to identify best practices is:
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SMR320
The system of shared values about what is important and beliefs about how a company works is called the:
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SMR321
Which of the following best describes the difference between reengineering and TQM?
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SMR322
In any transformation process (TQM, Reengineering, Lean manufacturing, ERP, etc), a key part of the process must be:
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SMR323
When determining which process to reengineer, companies should consider the process which provides:
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SMR324
Two common manufacturing measures are machine and labor utilization. These measures alone may not help improve the company because:
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SMR325
Most management processes, such as planning, budgeting, and human resource management would be considered:
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SMR326
Tasks within and across small work groups are called:
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SMR327
There are four primary customer needs related to manufacturing. Which of the following would not be a primary need?
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SMR328
The integrated production of all the technical data needed to design, manufacture, test and support a product best defines which of the following?
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SMR329
In his article, "Transforming Your Manufacturing Organization into a Learning Organization," Kapp writes about the four levels of training evaluation. Evaluations which check to see if skills taught in the training class are actually being used on the job is:
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SMR330
When creating measurements, what seems to be the maximum number of measures per criteria? (e.g. Flexibility, Quality, etc)
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SMR331
There are three phases companies enter into while attempting to change their performance measurements systems. Which of the following is not one of those phases?
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SMR332
There are four identifiable phases in a product life cycle. Which of the following is not a life cycle stage?
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SMR333
Choosing measurements is a critical process that should follow a few simple rules. Which of the following is not a simple rule for choosing a measurement to use?
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SMR334
When thinking about implementing a new information technology, it should be in the context of
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SMR335
A set of logically related tasks performed to achieve a defined business outcome is a
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SMR336
All processes have two important characteristics. One is that they all have customers; that is, all processes have defined business outcomes and there are recipients of the outcomes. Customers may be either internal or external. The other characteristic is that processes:
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SMR337
Davenport and Short identify three major process dimensions. The first is process entities and the second is process objects. The third is:
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SMR338
Davenport and Short identify two primary process objects. The first is physical and the second is:
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SMR339
Which of the following is NOT a competitive dimension of manufacturing?
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SMR340
Which of the following are counterproductive traditional measures?
I. Quality
II. Individual Incentives
III. Machine utilization
IV. Labor utilization
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SMR341
A new company experienced tremendous growth in their first year. After the first year sales began to slightly decline. The new company lost focus on their strategic planning during this time MOST likely because of why? (Whitney article)
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SMR342
When a company is using design for manufacturability the result is supposed to be what?
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SMR343
What manufacturing environment would be the most expensive to increase capacity?
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SMR344
What is the last thing to do in a Kaizan event process?
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SMR345
On a balance sheet, the assets category contains which of the following?
I. Fixed assets
II. Current assets
III. Accounts receivable
IV. Cash on hand
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SMR346
What type of partnering comes from a product level where the supplier shares the cost of developing a specific product and the customer will use the product in their production?
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SMR347
Which of the following are characteristics of a project?
I. Involvement of a cross functional group of people
II. Limited set of resources
III. Logical sequence of activities
IV. Clear user of the results
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SMR348
What is defined as an in increase in the number of tasks that an employee performs?
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SMR349
What profit adds earnings less miscellaneous income and expenses such as royalties, interest, and tax?
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SMR350
If a company decided to buy out a customer that purchases their products for distribution, it would be defined as what?
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SMR351
Marketing strategy supports which of the following?
I. Corporate Strategy
II. Business Strategy
III. Financial Strategy
IV. Manufacturing Strategy
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SMR352
Which of the following are dimensions of operations management according to stonebraker and Leong?
I. Marketing
II. Critical resources
III. Purchasing
IV. Level of interaction
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SMR353
Which is MOST associated with a flow line of production activity control?
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SMR354
When a company "flattens their organization" this means what?
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SMR355
Which of the following would BEST describe an infrastructure choice?
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SMR356
What is it called when a company removes distribution centers and delivers to retailers directly from the factory?
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SMR357
In a jobbing environment, what is the MOST important item?
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SMR358
Traditionally, all of the following are variable production costs EXCEPT
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SMR359
The difference between gross margin and profit margin is what?
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SMR360
What is the BEST motivator for employees to do something?
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MPR312
When referring to Master Production Scheduling, for what is the term "hedging" generally used?
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